baji999 Privacy Policy
This policy explains in detail how your personal information is collected, what it is used for, and how it is kept secure.
Introduction and Scope
This Privacy Policy applies to the baji999 platform and all its associated services. By using our website or app, you are considered to have accepted the terms of this policy. This document is written primarily for users in Bangladesh and is published as a commitment to protecting their information.
baji999 considers your personal information a valuable asset. This policy is designed to clearly explain what information we collect, why we collect it, and how we use it. We are responsible for storing and protecting every piece of information you provide — whether by opening an account, making a deposit or withdrawal, or playing games on this platform.
Our Terms and Conditions and this Privacy Policy are complementary documents. We encourage you to read both carefully before using our services.
Information We Collect
Identity Information
When registering an account on baji999, you are required to provide your name, date of birth, mobile number, and email address. This information is essential for account verification and identity confirmation. We do not knowingly collect information from anyone under the age of 21.
- Full name and date of birth
- Mobile number and email address
- Payment method details (bKash, Nagad, or Rocket account number)
- ID document details (for KYC verification where applicable)
Usage and Activity Information
Certain information is collected automatically while you use the platform. This includes your browsing activity, gaming history, login times and dates, device ID, and IP address. This information helps improve the user experience and prevent fraud.
- Login activity and session duration
- Game play history, bets, and transaction records
- Device type, operating system, and browser information
- IP address and approximate geographic location
- Information collected through cookies and similar tracking technologies
Communication Information
When you contact us via live chat or email for support, the content of your messages and your communication history are stored. This is used for resolving future complaints and improving service quality.
Purpose of Data Use
baji999 uses collected information only for specific and legitimate purposes. The main purposes are outlined in detail below:
- Account creation, verification, and management
- Processing deposits and withdrawals (via bKash, Nagad, and Rocket)
- Providing bonuses, cashback, and VIP benefits
- Preventing fraud, money laundering, and misuse
- Managing customer support services
- Platform security and technical improvements
- Compliance with applicable legal obligations
- Personalising services based on user preferences
Communication and Notifications
Based on your preferences, we may send you promotional messages, transaction confirmations, or system updates. If you wish to stop receiving promotional communications, you can opt out at any time from your account settings. However, transaction-related and security-related messages will continue to be sent, as these are an essential part of the service.
Data Storage and Security
Technical Security Measures
baji999 uses industry-standard technology to protect your information. Data transmission is secured through SSL encryption. The security of stored data is ensured through server firewalls, regular security audits, and access controls.
Payment information — particularly bKash, Nagad, and Rocket account details — is stored at the highest security level. Complete payment credentials are not stored in our system; only transaction reference information is retained.
Data Retention Period
Information related to your account is stored while it remains active. Even after an account is closed or deactivated, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or investigate fraud. Once that period has passed, the information is securely deleted or anonymised so that you can no longer be identified.
Sharing Information with Third Parties
baji999 does not sell your personal information to third parties for any commercial purpose. However, limited information may be shared in the following circumstances:
- Information required by bKash, Nagad, or Rocket for payment processing
- Necessary session and gaming data shared with game software providers
- In response to valid requests from legal authorities, court orders, or legal obligations
- With law enforcement agencies during investigations into fraud or cybercrime
- With our technology and hosting service providers, within the scope of operations
Third parties with whom information is shared are bound by confidentiality agreements and are required to use the information only for the specified purpose.
Cookies and Tracking Technologies
Cookies are small data files stored on your device that remember your browsing preferences and improve the functionality of the service. baji999 uses the following types of cookies:
Essential Cookies
Required to maintain login sessions and ensure security — these cannot be disabled.
Analytical Cookies
Help improve the platform by analysing user behaviour.
Preference Cookies
Store language preferences, display settings, and other personal preferences.
Marketing Cookies
Help display relevant advertisements — users can disable these at will.
Most browsers allow you to change cookie settings. Please note that disabling essential cookies may limit certain functions of the platform.
Your Data Rights
Every baji999 user has the following rights regarding their own information:
- Right to Know: You can request details of what information we hold about you.
- Right to Correction: You can request that incorrect or incomplete information be corrected.
- Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be fully possible if there are legal obligations.
- Right to Restrict Processing: You can object to the processing of your information for specific purposes.
- Right to Data Portability: You can request your information in a standard format.
- Right to Lodge a Complaint: If you have any complaint about this policy, you can contact us directly.
To exercise any of the above rights or for any related questions, we treat these matters with the same seriousness as our Responsible Gaming policy. You can reach us at any time via 24/7 live chat or by email.
Protection of Minors' Information
baji999 services are only for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified during registration and is also confirmed through the KYC process.
If it comes to our attention that information from a minor has been collected by mistake, the relevant account and data will be deleted immediately. Parents or guardians can report any such concern directly to our support team.
Policy Changes and Updates
This Privacy Policy may be updated from time to time in response to changes in technology, law, or business requirements. If any significant changes are made, users will be notified via their registered mobile number or email.
The updated policy will take effect from the date it is published. Continued use of the service after any changes will be considered acceptance of the new policy. The latest version will always be available on this page.
For a complete understanding of our overall terms and conditions of service, you may also read our About Us page.
Contact Us
Privacy-Related Contact
For any questions about your data, requests to exercise your rights, or to submit a complaint, contact us through any of the channels above.
Quick Facts
- For users aged 21 and above
- Protected with SSL encryption
- Data is not sold
- 24/7 support service
- Full support in Bengali